Last Updated: October 21, 2025
Introduction
Nature on the Go (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Place an order for food or beverages
- Create an account on our website
- Subscribe to our newsletter
- Contact us with inquiries or feedback
- Participate in promotions or surveys
This information may include:
- Name and contact details (email address, phone number)
- Delivery address
- Payment information
- Dietary preferences and allergies
- Order history
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring to website addresses
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Communicate with you about your orders and account
- Send promotional emails and newsletters (with your consent)
- Improve our menu, services, and website experience
- Respond to your inquiries and provide customer support
- Analyse website usage and trends
- Detect and prevent fraud or security issues
- Comply with legal obligations
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:
- Remember your preferences and settings
- Understand how you use our website
- Provide personalised content and recommendations
You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.
Information Sharing and Disclosure
We do not sell your personal information. We may share your information with:
Service Providers: Third-party companies that help us operate our business, such as:
- Payment processors
- Delivery services
- Email marketing platforms
- Website hosting providers
- Analytics services
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.
Third-Party Services
Our website may contain links to third-party websites or integrate with third-party services (such as social media platforms, payment processors, or delivery services). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information may be retained for accounting and legal compliance purposes.
Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Opt-Out: Unsubscribe from marketing communications at any time
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of data processing
To exercise these rights, please contact us using the information provided below.
Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Nature on the Go Vegan Cafe
Email: jo@natureonthego.co.uk
Phone: [Your Phone Number]
Address: [Your Physical Address]
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.